Terms & Conditions - Alessandra Tortone - London Mural & Window Artist

General information

This website (https://www.alessandratortone.com) [the site] is run by Alessandra Tortone Limited, a company registered in England and Wales with company number 11521719.

Our email address is alessandratortone@yahoo.co.uk

Alessandra Tortone Limited a company providing professional mural and street art services.

Please read these terms and conditions carefully before you start to use the site. By using the site, you accept and agree to be bound and abide by these terms and conditions and our privacy policy. If you do not accept them, please do not use the site.

Alessandra Tortone Limited offers her professional mural, design, painting and artist professional services on the following basis and is not subject to any terms and conditions unless agreed to in writing prior to any invoice or deposit payment from the client.

Once a deposit or Invoice from the company Alessandra Tortone Limited has been paid in part or full by the client it is non refundable. Bookings times and days are fixed once the deposit or invoice has been paid and can only be rearrange with prior agreement.

Payments are to be received in full as per the agreement, quotation or invoice. Failure to pay comply may lead to court proceedings. Payments, deposits or part payments are non refundable. Alessandra Tortone Limited reserves the right to cancel or reschedule booked appts / works for unforeseen circumstances or health and safety concerns.

Terms and Conditions of Sale

‘We’, ‘us’ and ‘our’ means Alessandra Tortone Limited, ‘You’, ‘the client’, ‘the customer’, ‘your’ means the person who requested our services and enters into this contract.

The agreed final quote represents a written contract for the exact work to be completed at the price quoted.
1.1 Any agreement made verbally is not covered by the contract unless it has been written into said contract.
1.2. The agreement is made between Alessandra Tortone Limited and the client. The client is identified as the person who requested the quotation.
1.3. Alessandra Tortone Limited will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the client except where the client has provided written permission that allows them to do so.
1.4. The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to accept these terms and conditions.
1.5. Any quote or estimate is subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials.
1.6. Payments are to be received in full as per the qualifications attached to the quotation. Failure to comply may lead to court proceedings. Deposits are non refundable. Alessandra Tortone Limited reserves the right to cancel or reschedule booked work for unforeseen circumstances or health and safety reasons.
1.7. Please check your Invoice for payment terms.
A deposit is required prior to works, with the remainder being paid immediately upon completion of works.
Hire charges for specialist access and specialist machinery will be in addition to decorative materials used to complete the works and will be detailed within your quotation.
As part of our commitment to providing excellent customer service we aim to ensure that we deliver a high standard of service and workmanship and that the customer is completely satisfied with the works carried out under the terms of the agreement. If you are not satisfied with the standard of work for whatever reason, we will endeavour to remedy the issue before the mural is completed. Any grievances should be brought to our attention before the mural / work is completed. Alessandra Tortone Limited should be given first opportunity to carry out any repair or remedial works required. If any third party is allowed access for remedial works without Alessandra Tortone Limited prior knowledge, the customers contract with Alessandra Tortone Limited shall be rendered void with immediate effect. Alessandra Tortone Limited will not accept liability for any remedial works carried out by a third party whatsoever.
All necessary materials can be provided by us and will always be of high quality and used in an appropriate manner as per the manufacturer’s guidelines. We cannot guarantee any materials provided by the customer. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted.
It is the responsibility of the client to ensure that all valuable and/or fragile items, pictures and other wall-hangings and electrical goods are removed from the rooms that works are to be carried out.
Any items that cannot to be moved from the working areas will be suitable covered, however they will remain in place at the customers own risk, including carpets and floor coverings.
Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed after such a request.
During external decoration, we may require access within a lawn or bedded area. Although we will endeavour to be as careful and considerate as possible, the use of access equipment and the process of works may cause some temporary damage to these delicate areas.
If there are parking restrictions immediately and surrounding the site, we may request the temporary use of the customers driveway or parking space if available.
We will not decorate any surface that have a we good reason to suspect is asbestos. The removal of asbestos if required by the customer is to be completed by a qualified specialist.
We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests with the proviso that the financial cost of any loss or damage to tools while left on site may be charged to the client.
The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.
Road closures, pavement licences if required are to be sort from local authorities and paid for by the client.
Three (3) YEARS GUARANTEE on outdoor mural / ten (10) YEARS on indoor mural
15.1 We are not liable for damage of our mural art due to leaking, moulding, pealing off the plastering of the wall it self.
15.2 We are not liable for damage due to any type of vandalism act (unless client has specifically ask for anti graffiti paint to be applied over our art work). We are not liable for discoloration due to jet washing of the mural art.

The terms ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

Our site uses cookies. More information is provided in our cookie policy.

Confidentiality

Personal information or business information that you supply to blank walls through the site, other than information that is in the public domain, will be treated confidentially and in line with our privacy policy. Confidential information will not be disclosed to any third party, including for the purposes of marketing, without your prior permission. We will only disclose your information if it is necessary for the performance of our services or where so required by law.

Variation

We may change these terms and conditions from time to time. Please ensure that you check for any changes regularly, as you are bound by them if you use of this site.

Intellectual property rights

We are the owner or licensee of all intellectual property rights in this site including any databases that hold relevant information about the site. They are protected by copyright or trademark registration and you may only use any such material and the documents in line with these terms and conditions and this paragraph specifically. If you do not use the materials in line with these terms and conditions and this paragraph specifically, you lose your right to use our site, and must destroy or return any copies of documents you have made of it or any part of it. we reserve all our rights conferred to us by law to remedy any such breach.

Our responsibility to you

We do not guarantee the accuracy of material on our site or the materials uploaded by our users, and you are responsible for the way you use its content.
We shall not limit or exclude our liability for:
Death or personal injury;
Fraud or fraudulent misrepresentation; or
Any act, omission or matter, liability for which may not be excluded or limited under any applicable law.

We also exclude, but only as far as legally possible, all terms and warranties or promises implied by law or by statute.

Links to our site or other sites

You are allowed to make a link to our site’s homepage from your website provided you do not suggest any endorsement by us or association with us unless we provide agreement in writing. We reserve the right to end this permission at any time.

Links from our site to other sites are only for information. We do not accept any responsibility for other sites, the accuracy of their content or any loss you may suffer from using and relying on them.

Computer offences

If you do anything which is a criminal offence under the computer misuse act 1990 (such as for example introducing viruses, worms, trojans and other technologically harmful or damaging material) your right to use the site will end immediately, we will report you to the relevant authorities and provide them with details of your identity.

You must not try to obtain access to our server or any connected database or make any ‘attack’ on the site.

Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any matters arising in connection to this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Complaints

If you have any questions or a complaint about the service provided by us, please contact us at: alessandratortone@yahoo.co.uk